The rules that govern your use of Rainzon, our services and the marketplace.
These Terms of Service govern your access to and use of Rainzon, including our website, mobile applications and seller services. By creating an account, browsing the store or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use Rainzon.
You must be at least 18 years old, or use Rainzon under the supervision of a parent or guardian, to place an order. You agree to provide accurate account, contact and delivery information, keep your password and one-time codes confidential, and accept responsibility for activity under your account. We may suspend or close accounts involved in fraud, abuse or repeated policy breaches.
An order is an offer to purchase and is not accepted until we confirm it by email, SMS or in your account after stock and payment verification. We may decline or cancel an order because of limited stock, a pricing or listing error, payment concerns, delivery restrictions or suspected fraud. If we cancel after payment, we refund the amount received for that order.
All prices are shown in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise. Delivery charges and any optional services are shown at checkout before you pay. We take care to keep prices and product details accurate, but if an obvious error occurs we may cancel the affected order and refund the amount paid. Promotional prices and vouchers are subject to their stated conditions and may change without notice.
We accept cash on delivery where available and the online payment methods shown at checkout. Online payments must be authorised before dispatch; cash-on-delivery orders may be verified by phone before they are released. Never share your card number, PIN, password or one-time code with anyone. Rainzon will not ask for these details by phone, SMS or social media.
We deliver across Bangladesh through our courier partners. Delivery windows are estimates and may be affected by weather, holidays, address accessibility or courier delays outside our control. Risk in the goods passes to you on delivery. If you are unavailable, the courier may contact you to rearrange delivery; repeated failed delivery attempts may lead to cancellation or return of the parcel.
You may cancel an order before it is dispatched by contacting support. Returns are accepted within 30 days of delivery when the item is unused, in its original condition and packaging, with tags and proof of purchase. Innerwear, opened beauty products, perishable goods, gift cards and final-sale items are excluded unless faulty. Refunds are issued to the original payment method, or by bank or mobile wallet for cash-on-delivery orders, within 7–10 business days after inspection. Report damaged or faulty items within 48 hours with photographs so we can arrange a replacement or refund.
Some products are offered by independent sellers through the Rainzon marketplace. The seller is responsible for the accuracy of their listing, stock, fulfilment and after-sales service. Rainzon provides the platform, payment facilitation and customer support for disputes. Additional seller terms may apply to those purchases.
You agree not to use Rainzon for unlawful, fraudulent or abusive activity; to infringe intellectual property or privacy rights; to scrape, overload or interfere with the service; to upload malware; or to post false reviews or harass other users. We may restrict or terminate access where these rules are broken.
The Rainzon name, logo, website design, text and original content are owned by or licensed to Rainzon and may not be copied or used commercially without permission. Product photographs, brand names and trademarks remain the property of their respective sellers or brand owners.
We provide Rainzon with reasonable care and skill. To the extent permitted by law, Rainzon is not liable for indirect or consequential loss, loss of profit, courier delays beyond our control, or the independent acts of marketplace sellers. Nothing in these Terms excludes or limits rights you have under applicable consumer protection law in Bangladesh.
We may update these Terms to reflect changes in the service or the law. The revised version will be published on this page with a new effective date, and continued use of Rainzon means you accept it. These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, without prejudice to your statutory consumer rights.
If you have a question about these Terms, an order or a seller, contact our support team through the Contact page or email us at hello@rainzon.com. We aim to reply within one business day.
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